Tel 02 9011 2025 or send us an email from the contact page.
Masterclasses are 1-1.5 hours long.
The Whisky Tasting Expo duration is usually shown on your ticket.
It’s best to arrive close to starting time to get maximum time to taste and talk to the experts.
Yes. Usually the seating is not reserved, so you can sit where you wish.
Yes, but if the event is full you may not be able to purchase a ticket at all. Phone us well before so we can add your name to the possible door sales. The only safe way to get in is to purchase a ticket beforehand.
Yes. You can exchange the ticket for another session time in the same city event if the desired time is available. Phone us on 02 8338 0032. Please read the Terms and Conditions that apply.
No. But you may transfer the ticket to another session time if it is available. Please phone us for this option on 02 8338 0032, or you can give/sell the ticket to another person as tickets are transferable. Please read the Terms and Conditions that apply.
You can use Visacard, Mastercard or American Express cards. If you don’t have a Credit Card you could pay cash at the door of the event, but it is best to phone us to arrange this in case the event becomes fully booked and you cannot get in. You can also send a money order by post if there is sufficient time or make an internet banking transfer to our bank account. Phone us for details on 02 8338 0032.
If you lose your “instant print” ticket, you can reprint it from the file attached to the email sent to you on the day you purchased it.
If you don’t have that email and file you should contact us with all the details you provided to purchase the ticket and we will resend the email with the ticket file attached. If this is not possible, please phone us and we will attempt to retrieve your ticket from our system another way.
If you lose your ticket on the way to the venue, ensure you have some photo identification with you so we can search for your ticket. It may take some time to do this on the day so please endeavor to reprint the ticket from the email if you can.
If you lose the ticket we posted to you, notify us and we will reprint and post another, or if there is insufficient time before the event, we will add your name to the door list.
Please read the Whisky Live Policies about refunds and changes to tickets.
You most certainly can, but this is not advised. For all Whisky Live events, there are limits to the number of people that can attend. Should a session that you arrive at be full, you will not be able to get in. It is advised that you pre-purchase all tickets to ensure you will be permitted into the session you would like to attend. Whisky Live can not be responsible for travel costs or inconvenience should you arrive at a session without a ticket and are not permitted to attend because the session is fully booked. It is your responsibility to have a ticket to ensure you have a place reserved for you. Phone us to check if in doubt.