Whisky Live Help

This service will give you an instant "print-at-home" ticket that you print out from your computer. The ticket has a unique barcode that will be read and verified when you attend the appropriate event or session. Bring the ticket with you to avoid entry delays.

When you order and pay online there are no additional charges and no booking fees.

Our SSL security system ensures your credit card and contact details are safe and secure.
All information you provide is secured by 128 Bit SSL. To purchase now online, click here.

Order and Pay by Phone

A surcharge of $5 applies to orders by phone to post the tickets.

Please phone us on 02 9011 2025 to place your order, and provide us with payment and address details.

Your tickets will be posted by Express Post so they are trackable and delivered as fast as possible. TOP

2. Ticket Purchases outside Australia

The easiest and most economical way to purchase a ticket outside Australia is via the online ticket office. You can print your "instant ticket" and bring it to the session you booked. Prices are in Australian Dollars.

You can make a purchase by phone. Postage charges will be added to the price. The postage charge will vary depending on the country your tickets need to be sent. Please leave at least 3 weeks to receive your tickets by mail.

We will not accept any ticket purchase requests by fax or phone after three weeks before the first event as the tickets may not to arrive in time. Please use the online ticket system to purchase tickets after this time, or purchase your tickets at the door. Door price tickets may be a higher or tickets may be sold out.

All material on this website is subject to change without notice. TOP

3. Purchase at the door of the session

You most certainly can, but this is not advised. For all Whisky Live events, there are limits to the number of people that can attend. Should a session that you arrive at be full, you will not be able to get in. It is advised that you pre-purchase all tickets to ensure you will be permitted into the session you would like to attend. Whisky Live can not be responsible for travel costs or inconvenience should you arrive at a session without a ticket and are not permitted to attend because the session is fully booked. It is your responsibility to have a ticket to ensure you have a place reserved for you.

4. Lost Tickets

If you lose your "instant print" ticket, you can reprint it from the file sent attached to the email sent to you on the day you purchased it.

If you don't have that email and file you should contact us with all the details you provided to purchase the ticket and we will resend the email with the ticket file attached. If this is not possible, please phone us and we will attempt to retrieve your ticket from our system. TOP

If you lose your ticket on the way to the venue, ensure you have some photo identification and possibly the credit card you used to purchase the ticket with you so we can reissue your ticket there. It may take some time to do this on the day so please endeavour to find get the ticket from the email as your best option.

If you lose the ticket we posted to you, notify us and we will reprint and post another, or if there is insufficient time before the event, we will have a replacement ticket waiting at the event for you to collect.

Please read the Whisky Live Policies about refunds and changes to tickets. TOP

5. What methods can I use to pay for my tickets?

You can use Visacard, Mastercard or American Express cards. If you don't have a Credit Card you could post a cheque before the events. You could pay cash at the door of the event, but the event could be fully booked out and you may not get in. TOP

6. Can I cancel the ticket I have already booked?

Yes and No. Please read the Terms and Conditions that apply.

7. Can I change the ticket I have already booked?

Yes and No. Please read the Terms and Conditions that apply.TOP

8. Can I bring a friend and buy a ticket at the door?

Yes, but if the event is fully booked you may not be able to purchase a ticket at all. The only safe way to get into an event is to purchase a ticket beforehand.

9. Can I make sure my friends sit next to me a Seminar or Dinner?

Yes. If the seating is not reserved as in a seminar, you can sit where you wish. At a dinner you can add a note in your ticket purchase to be seated with another person.TOP

10. How long is a Whisky Expo session?

The Whisky Tasting Expo operates in sessions.
The sessions are 4 hours long.
It's best to arrive close to starting time to get maximum time to taste and talk to the experts.

11. How long are the Masterclass sessions?

Masterclasses are 1 hour long.TOP

12. How long are the Dinners expected to be?

Dinner is planned to take 4 hours, but if people are having fun we may run overtime.

13. I have a question not listed here...

Send us an email or phone our office to ask.

Tel 02 9011 2025 or send us an email from the contact page.

TOP

Read our Policy page